Last Updated: 21 August 2025
1. Overview
At TheOversold.com, your satisfaction matters to us. This policy outlines how we handle order cancellations, returns, and refunds to ensure clarity and fairness for both parties.
2. Order Cancellations
Before Dispatch: You may cancel your order within 24 hours of placing it or before we ship it—whichever is earlier. Simply reach out to our customer support team.
After Dispatch: Once the order is dispatched, cancellations are not permitted. Any unwanted deliveries should be processed through our Returns policy.
Note: Custom-made or personalized items cannot be cancelled once the production process begins.
3. How to Cancel
To request a cancellation:
Contact us promptly via email at theoversold607@gmail.com.
Provide your order number, date of purchase, and a brief reason for cancellation.
We’ll confirm the cancellation status within 1–2 business days.
4. Returns & Refund Requests
Eligibility: Returns are accepted within 14 days from delivery—only for items that are in their original, unused condition, with tags and packaging intact.
Non-Returnable Items: These include perishable goods, intimate items, gift cards, or sale items marked “Final Sale.”
Return Process: Reach out to our support team with photos or descriptions. If approved, follow our instructions for shipping the item back.
5. Refund Conditions & Timeline
Refund Eligibility: Approved returns will be refunded via your original payment method (credit card, UPI, net banking, etc.)
Processing Time: Refunds will be processed within 5–7 business days after we receive the returned item and confirm its condition.
Deductions:
Original shipping costs will be deducted if the return is due to user change of mind.
In case of an incorrect, defective, or damaged item, we’ll refund the full amount including shipping.
6. Exchanges
We currently do not offer direct exchanges. If preferred, place a new order for the desired item and initiate a return for the original one.
Follow the standard returns process for initiating a return on the original purchase.
7. Refund Status Enquiries
Curious about the status? You can:
Email us at theoversold607@gmail.com
Include your order number and inquiry, and we’ll get back to you in 1–2 business days.
8. Shipping Costs for Returns
Customers are responsible for return shipping costs, unless the return is a result of an error on our part (e.g. wrong item shipped).
We recommend using a trackable shipping method to ensure safe and documented returns.
9. Damaged or Faulty Items
If your item arrived damaged or is defective:
Contact us within 3 days of receiving your order.
Send a description and photos of the issue.
We will offer a replacement or full refund, including return shipping costs.
10. Non-Refundable Fees & Policies
Any payment gateway transaction fees (e.g., Razorpay charges) are non-refundable unless the item is defective or incorrect.
Refunds may be subject to restocking fees for non-defective returns, if applicable, to cover handling costs (please specify the percentage if you choose to apply such fees).
Summary Table
| Scenario | Time Frame | Fee Structure |
|---|---|---|
| Cancellation before dispatch | Within 24 hours | No fees, full refund |
| Cancellation after dispatch | Not permitted | — |
| Return (unused / unwanted) | Within 14 days | Shipping cost borne by customer |
| Damaged or defective item | Within 3 days | Full refund + return shipping covered by us |
| Refund processing time | After receipt | 5–7 business days |
| Exchange | Not available | Place a new order, return the original item |