Privacy

Last Updated: 21 August 2025

1. Introduction

Welcome to TheOversold.com (“we,” “our,” or “us”). Your privacy is crucial to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make purchases using the Razorpay payment gateway.

2. Scope and Compliance

This Privacy Policy complies with:

• India’s Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 Wikipedia.

• Razorpay-specific requirements, including secure handling of payment data, PCI‑DSS compliance, and obligations for merchant privacy disclosures Razorpay+1.

3. Information We Collect

a) Personal Information You Provide

• Name, email address, billing/shipping address, phone number.

• Payment details (e.g., card information, UPI, wallet) — these are handled securely via Razorpay and not stored by us. See Section 6 for details.

b) Automatically Collected Data

• Device and technical information: IP address, browser type, operating system, pages visited, time spent, cookies, etc.

4. Purpose of Collection & Use

We use your information to:

• Process and fulfill your orders, manage payments, refunds, cancellations.

• Communicate transactional updates (order confirmations, delivery updates).

• Improve our website and offerings with analytics and insights.

• Comply with legal, KYC, anti-fraud, or regulatory requirements.

5. Disclosure of Your Information

We may share your data in the following cases:

• With Razorpay: Razorpay collects and uses your data to process payments and ensure compliance with PCI-DSS and applicable regulation Razorpay+1.

• With third-party service providers: Only when necessary for services (e.g., logistics, email notifications). These providers are bound by confidentiality and can use your data only as needed to deliver services.

• For legal reasons: To comply with laws, respond to legal requests, or protect rights and safety.

• With Razorpay affiliates: Razorpay may share data with affiliates or financial institutions per their policy Razorpay.

6. Payment Processing & Security

• We use Razorpay as our payment processor. They do not store your card details on their servers, and payment data is encrypted and processed using PCI‑DSS-compliant systems codesikho.comRazorpay.

• You remain redirected to Razorpay for secure checkout; we receive only transaction confirmation and basic customer data (if consented).

7. Cookies & Tracking

We use cookies and similar technologies to improve site performance, enable sessions, and personalize content. You may disable them in your browser settings, but this may impact functionality.

8. Data Security

We follow industry-standard security measures like SSL/TLS, encrypted data transmissions, and restricted access to safeguard your information. However, absolute security can’t be guaranteed — please help protect your account by keeping login details confidential.

9. Your Rights

Under applicable data protection laws including India’s Digital Personal Data Protection Act, 2023 and IT Rules:

• Access: You may request a copy of your personal data.

• Correction: You can request corrections to inaccurate or incomplete data.

• Deletion: You can request deletion, subject to legal retention requirements (like for tax or audit purposes).

• Withdrawal of consent: You may withdraw consent where applicable.

• Grievance redressal: You may file complaints or seek redress if you believe your data is mishandled.

10. Retention of Data

We retain personal data only as long as needed for the purposes stated, or as required by law. Transaction data may be retained for audit, taxation, or regulatory compliance.

11. Changes to this Policy

We may update this policy over time. We will post the revised date at the top. Continued use of the site after changes indicates your acceptance.

12. Contact Information

For questions or concerns:

• Email: theoversold607@gmail.com

• Address: Building No./Flat No.: 72
  Road/Street: MATANGINI HAZRA PALLY
  Locality/Sub Locality: Agarpara
  City/Town/Village: Panihati
  District: North Twenty Four Parganas
  State: West Bengal
  PIN Code: 700109

• Grievance Mechanism: We aim to respond within 5 business days, per Razorpay guidelines Razorpay.

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